Can I apply these discounts during sales?
Unfortunately, Loyalty point coupons can't be combined with other offers; however, we will often give double points for purchases made during sale times! We will notify you of these promotions when they happen, but if you ever have questions just reach out to us!
Can I use my points during checkout?
Not directly - just redeem your points for a voucher beforehand which can then be applied during checkout.
How do I earn points?
You can earn points for joining our mailing list, making purchases and being born. That’s right, you get 110 points on your birthday! Double birthday points if you're in the Fox Fam Tier! To see all the ways you can earn points click the Earn Points tab in the rewards menu.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be un-enrolled. We'll unenroll you! Just know you will lose any points you have accrued.
How do I redeem my points?
Select the Redeem Points tab. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for your fav reward!
When redeeming Order discounts, please note:
There is a minimum of 750 points for a $5.00 discount
There is a maximum of 3,000 points for a $20.00 discount
How do I view my point balance?
Your point balance is on every page, and can be viewed by clicking on the loyalty program widget in the lower left corner of the page.
I completed an activity but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points, and there will be a 14 day review on points earned through most purchases.
Is there a limit to the number of points I can earn?
Nope, sky's the limit!
What are Fox Fam Rewards?
This is our way of showing appreciation for you! Not only are 15% of our profits donated to animal charities, but now you’ll earn points for every purchase too! You can use them to earn discounts and redeem rewards! Save them up for bigger rewards if you'd like, but please note your Rewards Point...
What are the two rewards tiers?
Tier 1 is our Fox Friends Tier! You are automatically entered into this Tier when you start earning rewards. In Tier 1 you will earn 5 points for every dollar you spend. You'll also get 110 points on your birthday! Once you earn 1,500 points, you will have earned your spot in Tier 2. Tier 2 is ou...
What do the 'approved', 'pending' and 'cancelled' statuses mean?
Approved: These points can be redeemed on rewards immediately
Pending: These points are need to be verified before you can redeem them. This typically applies to purchases
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the po...
What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
Please email us at email@example.com
Who can join the rewards program?
Anyone with an account is automatically enrolled. Don't have one yet? You can create one during checkout. Have questions? Email us at firstname.lastname@example.org!
Why did my account balance go down?
You cancelled or returned a purchase.