Loyalty Program
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Who can join the rewards program?
Everyone! The moment you make a purchase with us, you earn points. Even if you checkout as a guest, your points will be awarded based on your email address. Just be sure to create an account using the same email address you used to make your purchase and your point balance will be waiting for you. -
There are SO many ways you can earn points! For every dollar spent, you earn a point! When you follow us on Instagram or Tik Tok, review our products, sign up for our texts, and download our app - the options are endless! Please note that to earn points for reviews, those reviews must be made thr...
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Can I apply these discounts during sales and promotions?
Rewards cannot be combined with any other discount or promotion. However, product redemptions can occur during a promotion as long as you have at least 1 paid item in your cart. -
Can I use my points during checkout?
Yes! Look for the dropdown that allows you to redeem your points directly at checkout. -
How can I see how many points I have?
Head to our rewards page here, sign into your account and you’ll see your point balance directly under the header image. -
Is there a limit to the number of points I can earn?
No way! Keep the points coming. Don't forget, though, your points will expire after 1 year of inactivity. So Cash-In those points, FoxFam! -
What do the three rewards tiers mean?
Tier 1: SILVER FOX you are a Silver Fox immediately upon joining our rewards program where you’ll earn 1 point per every $1 spent. Tier 2: Once you spend $200 with us, you’ll move right into our GOLD FOX Tier where you’ll be awarded 50 points just for being a Gold Fox. You’ll then be able to earn... -
Redeeming points is easy! You can redeem your points either for a dollar amount discount OR towards Arctic Fox products. Head to the rewards page here and scroll down, then click REDEEM MY POINTS and copy & paste your code at checkout. You can also redeem points for free products! To redeem y...
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If you are inactive (do not make a purchase within 1 year) your points will expire. For any points redeemed into an AF cash coupon for dollars off an order, the coupon expires after 6 months.
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Will I be given a warning before my points expire?
Yes! You should receive an email from us that will alert you. Be sure to check your spam folder as well, sometimes our emails are sent there. -
I completed an activity but didn't earn points!
Oh no! Sometimes that happens. Contact our Customer Service team via email support@arcticfoxusa.com and they will look into this. Please keep in mind that points may take 1-2 business days to show up into your account and are awarded upon fulfillment. -
What happens if I return something?
If you make a return within our 15 day window or you cancel your order, any points that were earned for that purchase will be deducted from your total points. -
AF Cash is a coupon you can redeem in exchange for rewards points. AF Cash cannot be combined with other discounts or promo codes.
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How do I exchange my points for AF Cash?
There are 2 ways to exchange your points for AF Cash. Option #1: At checkout, select the amount of points you wish to exchange from the "Choose reward" drop-down menu. Your cart will refresh to reflect that your AF Cash has been applied! Your points will be deducted from your rewards points balan... -
How much AF Cash can I redeem at once?
AF Cash cannot be combined, therefore the maximum amount you can apply to an order would be 400 points for $40 off. Below are the current AF Cash Tiers we offer! 100 points = $10 off 200 points = $20 off 300 points = $30 off 400 points = $40 off -
Help! I exchanged some of my points for AF Cash but I lost the code. What do I do?
You will receive an email from us with your AF Cash code when you redeem it! (These emails can sometimes end up in your spam or junk folder.) If your phone number is registered for SMS Marketing, you will also receive a text from us with your AF Cash code! Still can't find it? Not to worry! Just ... -
I just placed my order but my AF Cash was not applied. Can you apply it manually?
If there weren't any other promotions or discount codes on your order, please email your order details to our customer service team at support@articfoxusa.com so we can assist you further. -
Contact our customer service team via email support@articfoxusa.com
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What happens if I leave and decide to join again?
Once you leave our loyalty program, you won’t be able to create an account with the same email address. You’ll need to start fresh with a new email address.