Order and Shipping

  • How long will it take for my order to arrive?

    We usually ship within 1 business day out of our Los Angeles location.  We ship domestic packages through FedEx, UPS or USPS. You will receive an email notification with your tracking information when your package ships.  Packages within the US generally arrive in around 3-7 business days, depend...

  • How much is shipping?

    Cost of shipping depends on how many bottles you order and if they are being shipped in the USA or internationally. If you add items to your cart and put in your address, the shipping rate will show before you complete checkout. In general, orders within the US start at $5.95 shipping for the fir...

  • Do you ship to every country?

    Please see "where we ship to" here to see updated list of countries that we ship to! ~~~~

  • Where Can I get Arctic Fox if my Country isn't Shipped to?

    We have a few international distributers as options for those of you who live in countries that we don't directly ship to! 😊 Here is our current full list: WORLDWIDE http://www.nuclearwasteunderground.com http://www.attitude-europe.com NORWAY Ragnarakk www.ragnarakk.no AUSTRALIA Berserk www.be...

  • Can I combine ongoing promotions and discount codes on one order?

    Unless otherwise stated on our website or marketing emails, ongoing promotions and discount codes cannot be combined. This applies to AF Cash redeemed via our Rewards Program as well! Only one (1) promotion, discount code, or AF Cash code can be applied per purchase.

  • What is your return policy?

    We're happy to accept returns of unopened dyes for refund or exchange within 15 business days. Please note that all shipping costs are non-refundable. You can find our full return policy here!

  • What payment methods do you accept?

    Currently we accept PayPal, VISA, MasterCard, Discover, and American Express, as well as Apple Pay.

  • Where can I purchase Arctic Fox offline?

    Currently, Hot Topic US and Canada locations will have a selection of Arctic Fox dyes available. You can also find Arctic Fox colors at Sally Beauty stores in the US, Canada, and Mexico. Feel free to check out the Store Locator function on our website to find one near you! If you are interested ...