We accept unopened and unused products within 15 days of delivery date. Should you have to return any products back to us, then please reach out to our Customer Service Team at firstname.lastname@example.org. They will be able to provide you with further instructions. Please allow up to 10 business days for us to process your return after we receive the product back. We will refund the value of the unopened and unused items returned and any taxes charged minus incurred shipping fees (incurred shipping fees are the actual shipping fees rather than the discounted shipping fee originally charged on the order. In most situations the incurred shipping cost is higher than the discounted shipping fee charged on the order. If your order qualified for FREE shipping, you will still be responsible for the incurred shipping fees). All refunds will be returned to the original payment method on the order. Refunds typically take up to 5 business days to reflect on the payment account, this is due to your bank’s processing time, as we cannot change this or expedite the refund process.
Please Note: If you purchased an Arctic Fox product at a retail location or online elsewhere, then returns or exchanges must be brought back to the original retail chain where it was originally purchased from. Our Customer Returns policy applies ONLY for items purchased through www.arcticfoxhaircolor.com.